Frequently Asked Questions about ADT Monitoring for Homeowners

When it comes to protecting your home and loved ones, having the right security equipment is essential. That’s where ADT monitoring equipment shines.

Q&A SafeStreets and ADT Monitoring Services

At ADT, and SafeStreets we understand that choosing a home security system is an important decision. To help you make an informed choice, we have compiled a list of frequently asked questions about ADT monitoring. Here are the answers to some of the most common queries homeowners have:

ADT monitoring refers to our 24/7 professional monitoring service, where our dedicated team of security experts keeps a watchful eye on your home. They receive signals from your security system and quickly respond to any potential security threats or emergencies, ensuring a swift and appropriate course of action is taken.

ADT monitoring works by integrating your security system with our state-of-the-art monitoring centers. When a sensor or alarm is triggered, such as a motion detector or smoke detector, it sends a signal to our monitoring center. Our trained professionals assess the situation and take the necessary steps, such as contacting emergency services or notifying designated contacts, to ensure your safety.

Each system is different. This means that the non-emergency signal may mean something different depending on the system. Refer to your security system user’s manual to assist you. If you’re unsure which system you have, log into and look at the System Information section on your Overview page.

ADT monitoring offers numerous benefits for homeowners. Firstly, it provides round-the-clock surveillance, even when you’re away or asleep, giving you peace of mind knowing that your home is always being watched over. Secondly, in the event of a security breach or emergency, our monitoring team can quickly respond, minimizing potential damages and ensuring a swift resolution. Lastly, ADT monitoring can also potentially qualify you for insurance discounts, as many insurance companies recognize the added security provided by our professional monitoring service.

SafeStreets is in the business of taking care of their clients and providing all the equipment to monitor their home that is needed. Give us a call and explain your specific needs and one of our call technicians will be glad to help you protect your home.

Find the right package at the right price to get started with ADT-monitored home security systems today. Starting at $7/ week* ($27.99/ month*), ADT monitoring costs cover 24/7 professional monitoring and intrusion detection for any package.

ADT offers 24/7 monitoring, a 6-month ADT money-back guarantee* (certain restrictions apply), and the peace of mind that your most precious assets are safe.

Yes, with ADT’s mobile app or web portal, you can conveniently control and monitor your security system from anywhere. Whether you want to arm or disarm your system, receive real-time alerts and notifications, or view live video feeds from your security cameras, our remote access feature allows you to stay connected and in control of your home security.

Home protection and family safety are the primary purposes of a home security system. While this includes detecting burglary, a security system also detects a number of other threats, including smoke, fire, carbon monoxide poisoning, and water damage.

ADT has a long-standing reputation as a reliable and trusted provider of home security systems. With our extensive network of monitoring centers and redundant systems, we ensure uninterrupted service and rapid response times. Additionally, ADT’s monitoring centers are UL-certified, meeting strict industry standards for reliability and performance.

ADT Touchscreen Control Panel
ADT Command Panel On Wall Control Home Automation

Home Automation

Everyone needs a little help managing life at home. Now ADT Control App can help! To ensure that your home is at the perfect temperature when you come and go, ADT Control allows you to remotely turn your thermostat up and down. On top of that, you can take control of your electricity by remotely automating, scheduling, dimming, or turning lights on and off- indoors and outdoors!

The ADT Command interactive touchscreen panel allows you to manage your security and lifestyle from any room in your home. You’ll be able to save energy and money by adjusting thermostats and lighting, accessing live video, locking and unlocking doors, and much more.

Remote Access

ADT Control App gives you the ability to remotely monitor your home through the ADT Control web and mobile app® from any internet-connected device. Life is better when you’re in control. You can now remotely:
  • Arm and disarm your security system
  • Lock and unlock your doors
  • Monitor water and flood sensors
  • Receive customized security alerts via text message or email
ADT home security systems & alarm security for homes
ADT home security systems & alarm security for homes

Total Control at Your Fingertips: Discover the Power of the ADT App

The ADT app is a powerful tool that allows you to conveniently control and monitor your home security system from your smartphone or tablet. It offers a range of features designed to enhance your security and provide you with peace of mind, even when you’re away from home. Here’s all you need to know about the ADT app:

  1. Remote Arm/Disarm: With the ADT app, you can easily arm or disarm your security system remotely. Whether you forgot to set the alarm before leaving or need to let someone into your home, you can conveniently control your security system with just a few taps on your mobile device.

  2. Real-Time Notifications: Stay informed about the status of your home security with real-time notifications. The ADT app sends instant alerts to your smartphone or tablet when important events occur, such as an alarm activation, a door opening, or a motion sensor being triggered. This allows you to stay updated on any potential security breaches or activity at your property.

  3. Live Video Feeds: If you have video surveillance cameras integrated with your ADT security system, the app allows you to access live video feeds from those cameras. This feature enables you to keep an eye on your home in real-time, no matter where you are. You can view multiple camera feeds, toggle between different areas of your property, and even zoom in for a closer look.

  4. Customized Scene Control: The ADT app allows you to create customized scenes to control multiple aspects of your smart home with a single command. For example, you can create a “Goodnight” scene that automatically locks your doors, turns off the lights, and adjusts the thermostat when you’re ready for bed. This feature adds convenience and simplifies the management of your smart home devices.

  5. Smart Home Integration: The ADT app seamlessly integrates with a wide range of smart home devices and platforms. This includes compatible smart locks, thermostats, lights, garage door openers, and more. You can control and manage these devices through the app, allowing for a unified and centralized smart home experience.

  6. Two-Way Voice Communication: In the event of an emergency, the ADT app allows for two-way voice communication with ADT’s monitoring center. This hands-free feature enables you to speak directly to a trained security professional who can assess the situation and provide guidance or assistance as needed.

  7. Enhanced User Management: The ADT app allows you to manage user access and permissions for your security system. You can easily add or remove users, assign unique access codes, and customize their access levels. This feature is particularly useful for households with multiple family members or for granting temporary access to guests or service providers.

Overall, the ADT app offers a convenient and user-friendly way to manage your home security system and smart home devices. It provides remote control, real-time notifications, live video feeds, scene control, smart home integration, two-way voice communication, and enhanced user management, all at your fingertips. By utilizing the ADT app, you can have greater control, awareness, and peace of mind when it comes to protecting your home and loved ones.